What is our Help Desk?
Our helpdesk is here to support you with any technical issues you might come across. We are experts in resolving these issues for you. We provide 24/7 support to ensure our customers are covered. We're dedicated to keeping your IT running smoothly.
Help Desk Process
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Contact Us: Reach out via phone, email, chat, or web portal. Email is our preferred method. Our helpdesk email address is helpdesk@pmc-it.co.
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Ticket Creation: A support ticket will be created for your issue.
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Initial Assessment: Our team will assess the problem and prioritize it.
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Resolution: A technician will work on resolving the issue.
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Follow-Up: We'll follow up to ensure the problem is fully resolved.
What are support tickets?
Support tickets let us track and manage issues from submission through resolution. Each ticket is assigned to a technician, reviewed for details, troubleshot and escalated if needed, resolved, and then followed by feedback to help us improve.
What is a customer portal?
A customer portal is a way for you to check on your tickets, generate tickets, and view our knowledgebase (a place with helpful IT tips).